Authorized returns and exchanges must be postmarked within thirty (30) business days after Customer’s receipt of merchandise. All returns and exchanges will be subject to a 20% restocking fee. No custom produced order can be returned. Customer will be responsible for all freight and shipping charges on items returned that are not the result of The Icebox's error. All sales are final on discontinued items. Products that have been worn, washed, stained, or damaged in any way will not be accepted. The Icebox will not accept returns on these items under any circumstance.

Please follow the instructions below so we can make sure your return gets processed successfully.

  • 1. Contact and provide them the following information
  • 2. Order number:
  • 3. Product name/sku and quantities being returned

Once return information has been received by our customer service department, an agent will provide a RMA number and the return shipping address. Any missing information may delay your return.

Customer will receive a credit posted to their account or credit card for any such return once it is received and checked in by The Icebox warehouse. Please allow 5 to 7 business days for credit posting.